Privacy Policy

01 Overview & Scope

This Privacy Policy applies to all visitors, prospective clients, and patients who interact with One Aesthetic ("we", "our", or "us") through our website (https://aestheticsbyone.com), WhatsApp and telephone booking channels, social media platforms, or in person at our clinic located at 15 D3 Main Boulevard, WAPDA Town, Lahore, Punjab, Pakistan.

By submitting a consultation request, messaging us on WhatsApp, or receiving aesthetic treatments at our clinic, you acknowledge the practices described in this policy.

02 Information We Collect

We only collect information that is necessary to deliver safe, personalized medical aesthetic care and responsive client support:

• Contact & Booking Details: Your full name, phone number, WhatsApp number, email address, preferred appointment date/time, and the skin, hair, or body concerns you share via our website contact form or WhatsApp.
• Clinical & Medical Consultation Records: Information provided during your in-clinic doctor assessment, including skin type, relevant medical history, allergies, current medications, prior aesthetic procedures, and tailored treatment notes (such as HydraFacial, Chemical Peels, Laser Hair Removal, Botox, Dermal Fillers, HIFU, PRP, or Exosome Therapy).
• Clinical Progress Photography: Before-and-after photographs taken in the clinic to document baseline skin/hair conditions and monitor clinical progress across your sessions.
• Technical & Website Usage Data: Standard browser and device information, IP address, pages visited, and interaction metrics collected via cookies and analytics tools.

03 How We Use Your Information

Your personal and clinical data is used strictly for legitimate healthcare, operational, and communication purposes:

• Scheduling, confirming, and managing your doctor-led consultations and treatment appointments.
• Assessing medical suitability and designing safe, individualized aesthetic treatment plans.
• Sending pre-treatment preparation guidelines, post-treatment aftercare instructions, and follow-up check-ins via WhatsApp, SMS, phone, or email.
• Responding to your pricing, package, and service inquiries.
• Improving our website experience, clinic operations, and patient care standards.

04 Medical Confidentiality & Before/After Photography

All consultation notes, medical histories, and treatment records are treated with strict medical confidentiality and are accessible only to authorized doctors and clinical staff involved in your care.

Before & After Photos: Clinical photographs taken for your medical record are never published on our website gallery, Instagram, Facebook, or marketing materials without your separate, explicit informed consent. If you grant permission to share your results, you may withdraw that consent at any time by contacting us.

05 Data Sharing & Third Parties

We do not sell, rent, or trade your personal or medical information to third parties. We only share limited data with trusted service providers when necessary to operate our services (such as secure website hosting, appointment communication channels, or when required by applicable Pakistani law or healthcare regulations).

06 Cookies & Analytics (Meta Pixel)

Our website uses essential cookies (such as CSRF security tokens and session cookies) to ensure forms and navigation function properly. We also use analytical tools, including the Meta Pixel, to understand how visitors discover our clinic and measure the effectiveness of our educational and promotional campaigns on Instagram and Facebook.

You can control or disable non-essential cookies at any time through your browser settings.

07 Data Security & Retention

We implement technical and organizational safeguards — including SSL/HTTPS encryption, restricted administrative access, and secure database storage — to protect your personal information against unauthorized access, alteration, or disclosure. Consultation inquiries and clinical records are retained only for as long as necessary to provide ongoing patient care and comply with medical and legal obligations.

08 Your Privacy Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or outdated contact details.
• Withdraw consent for promotional communications or marketing photography at any time.
• Request deletion of website inquiry data, subject to mandatory clinical record-keeping requirements.